Terms and Conditions between Techodactyl Proprietary Limited and the Customer. Please read carefully before registering.
This agreement and its annexures (collectively the "Agreement") is entered into between Techodactyl Proprietary Limited ("Techodactyl"), a private company incorporated according to the laws of the Republic of South Africa under registration number 2020/663528/07 with physical address Block 2, Blaauwklip Office Park, Webersvallei Road, Jamestown, Stellenbosch, Western Cape, 7600, South Africa and email address clayden@techodactyl.co.za, and the customer as set out in the registration form ("Customer").
The Customer details recorded at registration shall form part of this Agreement, including: full legal name, identity/registration number, physical address, telephone, email, and VAT number (if applicable).
Pricing is modular and charged per store per month (exclusive of VAT). Every store requires the Base Store Package. The Customer selects additional modules or the Full Solution at registration. Current published pricing is set out below and on the Gallix pricing page.
| Item | Description | Type | Cost (excl. VAT) |
|---|---|---|---|
| First Month Guarantee | First month with full access to the selected package. Money-back guaranteed if not satisfied. | Fixed | As per selected package |
| Base Store Package Required | Basic monthly fee for the Gallix service to run at one store. Modules are required for functionality. | Monthly | R2,000.00 per store / month |
| Dashboard Reporting | Real-time store performance analytics. | Monthly | R750.00 per store / month |
| Stock Management | Stock files, gross profit, and shelf talkers synced with IQ Retail. | Monthly | R750.00 per store / month |
| Auto Ordering | Automated supplier ordering. | Monthly | R750.00 per store / month |
| Stock Take | Stock counting workflow. Uses the same Barcode Scanner users, so there is no separate user fee. Requires the Barcode Scanner. | Monthly | R1,000.00 per store / month |
| Barcode Scanner | Shop-floor scanning and stock counting share these users. Includes 10 users. Each additional user is R50.00 per month. | Monthly | R500.00 per store / month, then R50.00 per extra user |
| Full Solution | Base Store Package, all modules, and barcode scanning for 10 users. Extra scanner users are R50.00 each. | Monthly | R5,000.00 per store / month (incl. base) |
| Multi-store discount | 10% discount on the total monthly price for customers with more than one store. | Discount | As calculated at registration |
| Installation and configuration | Once-off setup. | Once-off | R0.00 |
| Bundled Support Services | Unlimited support for scope-related issues affecting core functionality. | Included | Included in subscription |
| Custom Development Services | Any support or development work outside the agreed scope. | Variable | Subject to quotation and prior approval |
The Customer's selected package, number of stores, barcode user count, and estimated monthly total recorded at registration form part of this Agreement. Monthly Service Charges are calculated as: (Base Store Package × number of stores) plus selected module fees, or Full Solution pricing (which includes the Base Store Package, all modules, and barcode scanning for 10 users), plus R50.00 per barcode user above 10, less a 10% multi-store discount on the total when the Customer operates more than one store. Stock Take requires the Barcode Scanner. A licensed barcode user may also count stock. There is no separate stock-take user fee.
By registering and accepting these terms, the Customer acknowledges that it has read, understood and agrees to be bound by the terms of this Agreement upon countersignature by Techodactyl.
"Adverse Consequences" means any cost, claim, damage, expense, penalty, loss, or other adverse consequence.
"Authorised User" means each uniquely named and assigned staff member of the Customer authorised to use the Software Solution according to the terms of this Agreement.
"Bundled Support Services" means the set number of hours of support provided as part of the Support Services.
"Business Day" means any day which is not a Saturday, Sunday or official public holiday in the Republic of South Africa.
"Cover Page" means the first page of this Agreement, which contains the names of the Parties and the Services description.
"Customer Data" means any data entered into the Software Solution by the Customer, its Authorised Users or by any other person on the Customer's behalf.
"Commencement Date" means the date set out on the Cover Page or the date Techodactyl activates the Customer's account.
"Defect" means a failure of the Service to operate in accordance with the Documentation and which failure is notified by the Customer to Techodactyl in a manner that reasonably allows Techodactyl to replicate the failure.
"Documentation" means the user manuals, technical specifications, release notes, tutorials, and any other relevant supporting materials that Techodactyl may make available at www.techodactyl.co.za/gallix from time to time.
"Inflation Rate" means the highest of (1) the rate designated by Techodactyl from time to time to fully offset the impact of inflation or (2) the consumer price index as published by Statistics South Africa.
"Intellectual Property" means all intellectual property and similar proprietary rights, including copyright, database rights, patents, trade marks, trade secrets, know-how, and goodwill.
"Malicious Code" refers to harmful software or programming code designed to disrupt, damage, or gain unauthorised access to computer systems, networks, or data.
"Software Solution" means the software, software-as-a-service, middleware and other technologies owned by Techodactyl and made available to the Customer in accordance with this Agreement.
"Support Services" means any services rendered by or on behalf of Techodactyl in support of the Software Solution.
The Customer represents and warrants that it does not qualify as a "consumer" as defined in the Consumer Protection Act, No. 68 of 2008, and shall not qualify as such at any time during the term of this Agreement. Techodactyl is entering into this Agreement on the strength of this representation.
This Agreement will commence on the Commencement Date and continue for the minimum Term of 1 month, unless terminated earlier as provided for in this Agreement. During the Term and against payment of the Service Charges, Authorised Users shall be entitled to use the Services in accordance with this Agreement and the Documentation.
Techodactyl may terminate this Agreement at any time by giving the Customer 30 calendar days' prior written notice, without further liability after the termination date.
The Documentation sets out the minimum technical specifications to operate the Software Solution. The Customer shall at its cost maintain the necessary system, licences, telecommunications and other requirements in keeping with the Documentation. Techodactyl may amend the Documentation from time to time, with revised Documentation taking effect 30 calendar days from publication.
All right, title and interest in Intellectual Property vesting in the Services (including the Software Solution) vests exclusively in Techodactyl. The Customer agrees not to commit any act that will adversely affect Techodactyl's rights.
During the Term and against payment of Service Charges, the Customer may use and access the Software Solution for internal business purposes only. The Customer may not decompile, reverse engineer, modify, distribute, copy, introduce Malicious Code, or use the Software Solution unlawfully.
Once-off Service Charges are payable on presentation of invoice. Fixed Service Charges are payable monthly in advance by the third Business Day of the calendar month. Variable Service Charges are payable monthly in arrears by the third Business Day of the following month. All amounts exclude applicable taxes.
Payments must be made to Techodactyl's designated bank account:
Techodactyl may process monthly debit orders against the bank account nominated by the Customer for collection of Service Charges.
Techodactyl may increase Service Charges by an automatic annual increase equal to the Inflation Rate, or by special rate increase on 30 days' prior written notice. The Customer may terminate without penalty prior to a special increase taking effect.
Provided the Customer is not in breach, Techodactyl will provide Support Services necessary to allow the Customer to continue using the Software Solution as intended.
The Customer must promptly notify Techodactyl of any actual or potential infringement or unlawful use of the Software Solution or Services.
The Customer grants Techodactyl a non-exclusive, worldwide, royalty-free licence to use Customer Data for the purpose of providing the Services. Techodactyl may use and retain non-personally identifiable and/or aggregated data during and after termination.
The Customer undertakes to comply with POPIA and applicable Privacy Law in respect of Personal Information Processed under this Agreement and indemnifies Techodactyl from any cost arising from breach of these obligations.
If the Customer breaches this Agreement and remains in breach for 7 calendar days after written notice, Techodactyl may sue for specific performance or cancel this Agreement. Upon termination, all rights granted to the Customer cease immediately and the Customer must stop using the Software Solution.
Each Party undertakes to maintain confidentiality of the other Party's Confidential Information for the Term and 3 years thereafter, except as permitted in this Agreement.
Techodactyl may audit the Customer's compliance with this Agreement. The Customer agrees to co-operate and provide reasonably required information.
Neither Party shall be liable for non-performance caused by a Force Majeure Event beyond reasonable control. If a Force Majeure Event lasts more than 30 days, Techodactyl may terminate on written notice.
The Customer uses the Services at its own risk. Techodactyl's maximum liability shall be limited to remedying any Defect as soon as possible after written notice. Techodactyl shall not be liable for indirect, consequential, punitive, or special damages. The Customer indemnifies Techodactyl against Adverse Consequences arising from breach of this Agreement.
Each Party shall provide a designated physical address and email address for receiving notices. Notices delivered before 17h00 on a Business Day are deemed received on that day; after 17h00, on the next Business Day.
This Agreement is governed by the laws of the Republic of South Africa. The High Court of South Africa, Western Cape Division, has exclusive jurisdiction over disputes.
WhatsApp notifications are optional. If the Customer enables them, the Customer agrees to the WhatsApp messaging terms in the Terms of Service. Those terms also apply to each person who receives a message. The Customer may choose which people at a store may receive store messages, and warrants that it will nominate only a number the person owns or is allowed to use. Each person must still opt in with their own number before Gallix sends them a message. Marketing messages require separate consent. The Customer must not use Gallix to send unsolicited or unlawful messages. Fees and other commercial terms in this Agreement are unchanged by the Terms of Service. Where they conflict on WhatsApp messaging, the Terms of Service prevail for that messaging.
© Techodactyl Proprietary Limited. Agreement prepared with Swart Attorneys (www.swart.law). Last updated: June 2026.